Maya Casino FAQ

You must be at least 21 years old to register. This requirement is firm and applies to all players. Your age is confirmed during registration and verified again through the KYC process before your first withdrawal is processed.

No. Maya casino allows one account per player. Duplicate accounts are a breach of the Terms and Conditions and may result in suspension of all associated accounts. If you've lost access to an existing account, contact the support team via live chat rather than creating a new one — they can help you recover it.

KYC (Know Your Customer) is a one-time identity verification process required before your first withdrawal. You'll need to submit a valid government-issued ID — such as a Philippine passport, driver's licence, SSS card, or PhilHealth ID — along with a proof of address. Once approved, you won't need to repeat it unless there are significant changes to your account details.

Some details can be updated directly from your account settings once you're logged in. For changes to core information — such as your registered mobile number or name — contact the support team via live chat. Verification may be required before changes are applied to protect your account from unauthorised modifications.

Maya casino accepts Philippine bank transfers, online and mobile banking, and local e-wallets. The specific methods currently available and any applicable limits are listed on the Deposit page. Credit cards and cryptocurrency are not accepted for gaming deposits or withdrawals.

Most deposits are credited to your maya casino balance within minutes of the transaction being confirmed by your bank or e-wallet provider. In some cases, particularly with bank transfers, processing may take slightly longer depending on your bank's schedule. If your deposit hasn't appeared after a reasonable wait, contact support with your transaction reference number and they'll look into it.

Minimum and maximum deposit amounts vary depending on the payment method you choose. The current limits for each method are displayed on the Deposit page. Always check there for the most up-to-date figures before making a transaction.

Processing time depends on the method you choose and whether KYC has already been completed. E-wallet withdrawals are generally faster than bank transfers. Standard Philippine bank transfers typically follow normal banking processing times. If your withdrawal is taking longer than expected, contact support with your withdrawal reference number.

A pending or held withdrawal is most commonly caused by an incomplete KYC verification. It may also be placed on hold if there are active bonus terms attached to your balance that haven't been met yet, or if there is a routine security review on your account. Check your account notifications or contact support to get a clear explanation specific to your situation.

Withdrawals must go to a payment method registered in your own name. The specific rules around whether withdrawals must mirror the deposit method — or can go to an alternative registered account — depend on the payment method used. Contact support if you need to clarify your options for a particular transaction.

Yes. The maya casino platform is fully mobile-optimised, and a dedicated app is also available for download. Slots, live casino, and sports betting all work on mobile — the same games, the same account, the same PHP balance. Visit the App page for download instructions.

The Wins page highlights notable wins from across the maya casino platform. It's updated regularly and gives you a sense of what's paying out and which games are producing results for other players.

Maya casino covers a wide range of sports that matter to Filipino fans — Basketball (PBA and NBA), Boxing, Volleyball, Esports, and Football are among the regulars. International events across other sports are also available. Visit the Bet page to see the current markets and live betting options.

Contact the maya casino support team immediately via live chat or by emailing [email protected]. The team can review your account activity and, if necessary, lock your account while the issue is investigated. Change your password as soon as you regain access, and make sure the mobile number on your account is current so OTP verification works correctly.

Yes. Maya casino sends OTP (one-time password) codes via SMS to your registered Philippine mobile number for login verification — particularly when accessing your account from a new or unrecognised device. You can also choose OTP as your primary login method instead of a password. Never share an OTP code with anyone, including anyone claiming to be from the maya casino team.

Most bonus offers at maya casino come with terms and conditions that include wagering or turnover requirements. These are detailed in the specific terms of each promotion on the Promotions page. Always read the full terms of an offer before opting in so you understand how it works and what's required before any related funds can be withdrawn.

Yes. Communication preferences can be managed from your account settings. If you've requested a self-exclusion through the responsible gaming tools, promotional messages are stopped automatically for the duration of that exclusion. Contact support if you're having difficulty updating your communication preferences.

Self-exclusion can be requested through your account settings or by contacting the support team via live chat. Once applied, your account is closed for the chosen duration, promotional emails stop, and you won't be able to log in or deposit. Reactivation after self-exclusion requires contacting the support team — it is not automatic. See the Responsible Gaming page for the full process.

Yes. Deposit limits can be set for daily, weekly, or monthly periods directly from your account settings. Lowering a limit takes effect immediately. Raising a limit applies after a waiting period to give you time to reconsider. This is one of the most practical tools for keeping your gaming within a budget you're comfortable with.

The mobile app and mobile browser version of maya casino are designed to give you the same core game library and account features available on desktop. Slots, live casino, and sports betting are all accessible. Your balance, history, and settings are shared — it's the same account regardless of how you access it.

First, check your internet connection — switching between Wi-Fi and mobile data can resolve many loading issues. Make sure you have the latest version of the app installed. If the problem continues, clear the app cache from your phone's settings and relaunch. If it still doesn't work, contact the support team via live chat and they'll help you troubleshoot based on your device and connection.