Maya Casino Privacy Policy

Maya casino is an online gaming platform serving players in the Philippines. In order to operate — to let you register, deposit funds, place bets, and withdraw winnings — we need to collect certain personal information. This Privacy Policy sets out exactly what we collect, why we collect it, and how it is handled.

We are committed to handling your personal data with care and to using it only for the purposes described in this policy. We do not sell your personal data to third parties for marketing purposes. We do not share it with parties who have no legitimate reason to access it.

This policy is written to comply with Philippine data protection principles applicable to online platforms serving residents of the Philippines.

The personal data we collect from you falls into the following categories:

We collect only what is necessary. We do not collect sensitive personal information beyond what is required for KYC verification and the prevention of fraud.

Maya casino uses your personal data for the following specific purposes:

• Account management. To create and maintain your player account, process your registration, and authenticate your identity when you log in.
• Transaction processing. To process your deposits and withdrawals in PHP via the payment methods you have selected.
• KYC and fraud prevention. To verify your identity, confirm your age (21+), and protect both you and the platform from fraudulent activity.
• Platform operation. To provide access to games, record betting history, settle winnings, and maintain the platform's technical functionality.
• Customer support. To respond to your queries, investigate complaints, and resolve account issues.
• Responsible gaming. To monitor gaming patterns and, where appropriate, provide information about responsible gaming tools available through the Responsible Gaming page.
• Service communications. To send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts.
• Legal compliance. To meet obligations under applicable laws and respond to lawful requests from authorities where required.

We do not use your personal data for automated decision-making that produces significant legal effects, nor do we use it to build profiles for sale to third-party advertisers.

Maya casino does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:

• Payment processors. Your financial data is shared with Philippine payment service providers and banks to process deposits and withdrawals. These parties process your data only for the purpose of completing your transaction.
• Game providers. Technical session data may be shared with third-party game providers whose titles are available on maya casino. This is limited to what is required for gameplay functionality.
• Identity verification services. Identity and documentation data may be shared with KYC verification partners to complete identity checks as required before withdrawals.
• Legal and regulatory requirements. We may disclose your data to government bodies or law enforcement agencies where required by applicable Philippine law or a valid legal process.

All third parties who receive your data through maya casino are required to handle it securely and use it only for the specific purpose for which it was shared. We do not permit our service partners to use your data for their own commercial purposes.

Maya casino retains your personal data for as long as your account is active and for a reasonable period after account closure, as required to meet legal, financial, and compliance obligations.

Financial transaction records and KYC documentation are retained for a minimum period in line with the record-keeping requirements that apply to online financial services operating in the Philippines. Gaming history records are retained for account management and dispute resolution purposes.

When data is no longer required for any of the purposes described in this policy and no retention obligation applies, it is securely deleted or anonymised.

Maya casino implements the following security measures to protect your personal data:

• SSL encryption. All data transmitted between your device and mayacasino.net is encrypted using SSL/TLS. This applies to every page on the platform, including login, deposit, and account management pages.
• OTP authentication. One-time password verification is required at login as an additional layer of account security, reducing the risk of unauthorised access even if your password is compromised.
• Access controls. Personal data is accessible only to maya casino staff who require it to perform their role. Access is logged and reviewed.
• Secure infrastructure. The platform is hosted on secure infrastructure with regular security assessments to identify and address vulnerabilities.

While we take all reasonable steps to protect your data, no online system can guarantee absolute security. You are responsible for keeping your own account credentials — including your password and OTP codes — confidential. If you believe your account has been compromised, contact maya casino support immediately.

As a player at maya casino, you have rights over your personal data. These include:

To exercise any of these rights, contact the maya casino support team via live chat or at [email protected]. We will respond to requests within a reasonable timeframe. Some requests may be subject to identity verification before we can act on them.

Maya casino uses cookies — small data files stored on your device — to support the operation and security of the platform. Cookies are used for the following purposes:

• Session cookies. These keep you logged in during a session and are deleted when you close your browser.
• Security cookies. These help detect and prevent fraudulent activity, including unauthorised login attempts.
• Functional cookies. These remember your preferences, such as language or display settings, to improve your experience.
• Analytics cookies. These help us understand how the platform is used — which pages are visited most, how players navigate between sections — so we can improve the experience. Analytics data is aggregated and does not identify individual players.

Most browsers allow you to manage or disable cookies through their settings. Note that disabling certain cookies may affect the functionality of the platform, including your ability to stay logged in or access some features.

Maya casino is strictly an adult platform. Registration and use of any service on mayacasino.net is open only to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under 21.

If it comes to our attention that an account was created by a person under the age of 21, that account will be immediately suspended and any associated funds will be returned after verification. Any data collected will be deleted.

If you are a parent or guardian and believe a minor has registered with maya casino, please contact us immediately at [email protected] so we can investigate and take appropriate action.

Maya casino may update this Privacy Policy from time to time. When changes are made, the updated version will be published on this page with a revised "last updated" date. Continued use of the platform after changes are published constitutes acceptance of the revised policy.

For material changes that significantly affect how your data is processed, we will endeavour to notify registered players via email ahead of the change taking effect. Regardless, it remains your responsibility to review this page periodically.

If you have any questions or concerns about this Privacy Policy or how your data is handled at maya casino, please contact our support team via live chat (available 24/7 on the platform) or by email at [email protected].