These Terms and Conditions govern your use of the maya casino platform. Please read them carefully before registering an account or placing any bets — by using the site you agree to be bound by the terms set out here.
These Terms and Conditions apply to all users of mayacasino.net. By creating an account or using any service on this platform, you confirm that you have read, understood, and agreed to these terms in full. If you do not agree with any part of these terms, please do not use the platform.
These Terms and Conditions ("Terms") constitute the legal agreement between you ("Player," "User") and maya casino ("we," "us," "the platform") governing your access to and use of mayacasino.net and all associated services, including games, deposits, withdrawals, and promotions.
Maya casino is an online gaming platform providing access to casino games, sports betting, eBingo, and related services for players in the Philippines. All services are provided for entertainment purposes. Gaming involves financial risk — there is no guarantee of any return on funds wagered.
These Terms are written in English and constitute the binding agreement. In the event of any ambiguity, the English version of these Terms shall prevail.
To register and use maya casino, you must meet all of the following requirements:
By registering, you confirm that all of the above conditions are satisfied. Maya casino reserves the right to request proof of age and identity at any time. Accounts found to be in breach of eligibility requirements will be suspended pending review and any winnings may be forfeited.
Each player is permitted to hold one account only. Creating multiple accounts is a breach of these Terms and may result in all accounts being closed and funds withheld.
When registering, you must provide accurate and complete personal information including your full name, date of birth, email address, and mobile number. Providing false information is a breach of these Terms and may result in account termination.
Before your first withdrawal can be processed, maya casino will require you to complete Know Your Customer (KYC) verification. This involves submitting a valid government-issued ID and proof of address. This process is standard practice for all regulated gaming platforms and protects both you and the platform from fraud.
Your account credentials — particularly your password and any OTP codes — are your responsibility to keep secure. Do not share them with anyone. Maya casino will never ask you for your password via email, chat, or any other channel.
All transactions on maya casino are processed in Philippine Peso (PHP). No foreign exchange rates or currency conversions apply to your account balance.
Accepted deposit methods include Philippine bank transfers, local mobile banking services, and e-wallets. The specific methods available at any given time are displayed on the Deposit page. Credit cards and cryptocurrency are not accepted as funding methods for gaming accounts.
Withdrawals are subject to the following conditions:
Withdrawal processing times vary depending on the method selected and the outcome of any required security checks. Details of expected processing times are available on the Deposit page.
Maya casino offers promotions to registered members from time to time. All promotions are subject to individual terms which are published alongside each offer on the Promotions page. These specific terms take precedence over this general section.
The following general conditions apply to all bonuses and promotional offers at maya casino:
All games available on maya casino — including slots, live casino tables, sports betting markets, eBingo, and online poker — are provided for entertainment. The outcomes of all RNG-based games are determined by certified random number generation systems. Live casino outcomes are determined by the physical actions of the dealer in real time.
Bets once placed and confirmed are final. Maya casino will not reverse or amend a settled bet except in cases of a verified technical error on the platform's part. In the event of a technical error or system failure, maya casino reserves the right to void affected bets and return stakes to the relevant accounts.
For sports betting specifically:
Maya casino is committed to responsible gaming and provides tools to help players manage their activity. These include deposit limits, session time reminders, cooling-off periods, and self-exclusion options.
Players who feel that their gaming is becoming difficult to control are encouraged to use these tools proactively and to visit the Responsible Gaming page for detailed guidance and external support resources available in the Philippines.
Maya casino will not accept bets from individuals who have self-excluded from the platform. Any attempt to circumvent a self-exclusion — including by registering a new account — is a breach of these Terms. By using the platform, you confirm that you are not currently subject to a self-exclusion order on maya casino or any other online gaming platform you have previously used.
Gaming is for entertainment only. Maya casino does not guarantee any financial return from gaming activity. Never bet with money you cannot afford to lose. If gaming stops being enjoyable, stop playing and seek support.
Maya casino uses SSL encryption across all pages of the platform to protect the transmission of personal and financial data. Account access is protected by OTP verification as an additional security layer.
Your personal data is collected and processed in accordance with our Privacy Policy, which forms part of these Terms by reference. By using maya casino, you consent to the collection and use of your data as described in the Privacy Policy.
You are responsible for maintaining the security of your own account. If you suspect unauthorised access to your account, contact the maya casino support team immediately via live chat or at [email protected].
Maya casino provides its services on an "as available" basis. While we make every effort to ensure continuous and reliable platform access, we do not guarantee uninterrupted service. Scheduled and unscheduled maintenance may result in temporary unavailability.
To the extent permitted by applicable law, maya casino's liability to any individual player shall be limited to the amount of funds held in that player's account at the time of any claim. Maya casino is not liable for any indirect, consequential, or incidental losses arising from use of the platform.
Maya casino is not responsible for any losses arising from a player's failure to maintain the security of their account credentials, or from the use of the platform in a jurisdiction where such use is prohibited by local law.
Maya casino reserves the right to amend these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised "last updated" date. Continued use of the platform after any changes are published constitutes acceptance of the revised Terms.
For significant changes that materially affect player rights or obligations, maya casino will endeavour to provide notice to registered players via email or through a notice displayed on the platform. However, it remains each player's responsibility to review these Terms periodically.
If you have questions about any part of these Terms, please contact the support team at [email protected] or via live chat, available 24/7 within the platform.
These are some of the core commitments that maya casino makes to all registered players as part of the platform's operating standards.
Each player is entitled to one account only. This protects the fairness of promotions and prevents abuse, ensuring that all players compete on an equal footing across the platform.
All transactions are in Philippine Peso. Your stated balance is your actual balance — no foreign exchange fees, no conversion charges, and no surprises when you go to withdraw your winnings.
Identity verification before your first withdrawal ensures that only you can access your funds. It takes a few minutes and is a one-time process that protects your account permanently.
Every promotion on maya casino comes with its own specific terms published alongside the offer. No hidden conditions, no vague language — you can read exactly what applies before opting in.
Players who need to step away can request a cooling-off period or full self-exclusion at any time. Maya casino honours these requests and will not market to players who have requested exclusion.
If any part of these Terms is unclear, the maya casino support team is available around the clock via live chat and email to help you understand your rights and obligations as a player.